ptkpk Privacy Policy

1 Types of Information Collected

When creating an account, managing transactions, or using services on ptkpk, we may collect the following types of information:

a) Personally Identifiable Information

• Full name and username
• Email address
• Date of birth (for age verification — the user must be 21 years of age or older)
• National ID card or passport details (for identity verification)
• Mailing address

b) Financial Information

• bKash, Nagad, Rocket, Upay, or bank account numbers (for transaction processing only)
• Deposit and withdrawal history
• Transaction amounts and timestamps

c) Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Time and date of site access
• Pages visited and session duration

d) Gaming Activity Information

• Play history and betting details
• Win and loss records
• Bonus and promotion usage history

2 Methods of Data Collection

We collect your information in several ways:

• Directly provided: Information you give us yourself during registration, login, form completion, or when contacting our support team.
• Automatically collected: When you visit our site, technical information is automatically collected via cookies, log files, and similar technologies.
• From third parties: Information may be received from approved third-party services as part of identity verification or financial KYC processes.

3 Purposes of Data Use

The information collected is used for the following purposes:

3.1 Account Management and Identity Verification

Information is used to create your account, ensure secure login, and verify your identity. This is essential for preventing fraud and delivering services in line with our privacy policy.

3.2 Financial Transaction Processing

Financial information is used to accurately process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

3.3 Service Improvement

By analyzing your usage patterns, we improve our services, game selection, and site design. This allows us to create a more personalized experience for you.

3.4 Customer Support

Our 24/7 Bengali live chat support team uses your information to resolve your issues. This ensures fast and effective assistance.

3.5 Legal Compliance

Certain information may be stored and used to comply with anti-money laundering (AML) requirements, fraud prevention obligations, and other legal requirements.

3.6 Responsible Gaming

Gaming activity is monitored to identify unusual behavior and to raise user awareness about responsible gaming.

4 Sharing Information with Third Parties

ptkpk never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions.
• KYC verification services: Limited information may be shared with approved third-party service providers for identity verification purposes.
• Game providers: Necessary session information is shared with the relevant game providers to enable gameplay.
• Legal authorities: Information may need to be provided in accordance with court orders or legally binding directives.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: For maintaining login sessions and ensuring the core functionality of the site. The site cannot function properly without these.
• Functionality cookies: For remembering your preferences such as language settings, which improves your experience.
• Analytics cookies: For analyzing site traffic and usage patterns, which helps us improve our services.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause some site features to not work properly.

6 Data Storage and Security

6.1 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Some information may be retained for a specified period after account closure to meet legal obligations.

6.2 Security Measures

ptkpk applies industry-standard security measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transmissions are protected
• Encrypted database storage
• Strict access controls — only authorized staff can access information
• Regular security audits and monitoring
• Two-factor authentication (2FA) support

6.3 Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps in accordance with applicable law.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You have the right to receive a copy of the information we hold about you. To make this request, contact our support team.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. This can be done directly through account settings or via our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly for marketing purposes.

7.5 Right to Withdraw Consent

If you have previously given consent to our processing of your information, you may withdraw that consent at any time. However, any processing that took place before the withdrawal will remain valid.

To exercise these rights, contact our support team via live chat or email. We will aim to respond within 30 days.

8 Protection of Minors

ptkpk is for users aged 21 and above only. We do not intentionally collect personal information from minors.

Age is verified at the time of registration. If we are informed or become aware that a user is under 21 years of age, we will close their account immediately and delete the stored information.

If you believe a minor is using our platform, please notify us immediately.

9 Changes to the Policy

ptkpk reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will:

• Update the date on this page
• May send a notification to your registered email
• May inform you of the new policy when you access the site

If you continue to use the service after any changes, it will be assumed that you have agreed to the new policy. We therefore recommend reading this page regularly.